Terms & Conditions

Updated: 11/24/2024

Disclaimer

The content of the following resources are based on research conducted by Thyroid Loving Care and/or TLC Wellness LLC, unless otherwise noted. The information is presented for informational purposes only and is not intended to diagnose or prescribe for any medical or psychological condition, nor to prevent, treat, mitigate or cure such conditions. The information contained herein is not intended to replace a one-on-one relationship with a doctor or qualified healthcare professional. Therefore, this information is not intended as medical advice, but rather a sharing of knowledge and information based on research and experience. Thyroid Loving Care and/or TLC Wellness LLC encourage you to make your own health care decisions based on your judgment and research in partnership with a qualified healthcare professional.

These statements have not been evaluated by the Food and Drug Administration. The information in this document and is not intended to diagnose, treat, cure or prevent any disease.

Liability Disclaimer: No Medical Advice

The information contained in or made available by Thyroid Loving Care and/or TLC Wellness LLC or any third-party through the course or their websites or services cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, financial, medical, psychological, or legal fields. Thyroid Loving Care and/or TLC Wellness LLC does not offer any professional, personal, medical, financial or legal advice and none of the information contained in any of its Digital Programs, E-Books, Meal Plans or Guides (“Product(s)”) should be confused as such advice. Neither Thyroid Loving Care and/or TLC Wellness LLC nor their assigns, sponsors, speakers, partners, contractors or any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary or other damages to the Registrant or the Registrant’s health, including economic loss, that may result from participation in the Registrant or from the use of, or the inability to use, the materials, information, or strategies communicated through the Product(s) or any products or services provided pursuant to the Products, even if advised of the possibility of such damages. Under no circumstances, including but not limited to negligence, will Thyroid Loving Care and/or TLC Wellness LLC be liable for any special or consequential damages that result from Registrant’s participation in the Product(s). To be clear: You, the Registrant, alone are responsible and accountable for your decisions, actions and results in life, and by your participation in our Products, you agree not to attempt to hold Thyroid Loving Care and/or TLC Wellness LLC liable for any decisions, actions or results that you make or experience in business or in life due to your participation in this Product(s) at any time, under any circumstance.

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of thyroidlovingcare.com and members.thyroidlovingcare.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Limitations of Liability

TLC Wellness LLC shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL TLC Wellness LLC NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. This site may include inaccuracies, mistakes or typographical errors. CharlesKeith.com does not warrant that the content will be uninterrupted or error free.

Copyright and Trademark

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of Thyroid Loving Care and TLC Wellness LLC. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of Thyroid Loving Care and TLC Wellness LLC. All rights reserved.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.  It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Processing Time

If you have never placed an order with Thyroid Loving Care before, your first order may be slightly delayed until we can verify your information. We do this to protect you against fraud and verify that the card being used to place the order is from the actual card holder. Please know that once you have gone through our initial screening process, subsequent orders are usually much faster to process. Note: Processing times are also dependent on the products availability when the order is placed. If all items are in-stock at the time the order is completed, orders typically ship in 1-2 business days (business days are Monday through Friday from 8:00 AM to 5:00 PM EST). If items are ordered that are out of stock, the order will process for shipment once ALL items in the order are available or may ship in separate orders at Thyroid Loving Care’s sole discretion. The processing time does not count towards the transit times. The transit time begins once the order has shipped from our facility.

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.  All purchases from this website are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only if we receive the order back at our warehouse in usable condition.

Duties and Taxes

We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

You are responsible for duties and taxes outside the United States. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

Customs & Country Regulations

Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don’t ship prohibited products into international territories, it is up to you to double-check your country’s import policies before ordering.

Orders that are seized, impounded, returned, or denied entry to your country by your local customs authorities cannot be refunded.

Thyroid Loving Care/TLC Wellness LLC reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password.  This website and TLC Wellness LLC reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing thyroidlovingcare.com with accurate, truthful information and that you have the authority to place the order.

Returns and Refund Policy & Fees 

We stand behind the products that we carry at Thyroid Loving Care and offer a 30-Day Satisfaction Guarantee.

**Due to the unique nature of certain products, the following items *not* eligible for return are Opened bottles of MegaSporeBiotic 180 Capsules, and all Digital Products, eBooks, and Guides.

To start the Return/Refund process, customers must *first* contact us at support@thyroidlovingcare.com or by telephone on toll-free (888) 910-7039, and be sure to reference your Order No# and Date of Purchase.  We will then provide you with a unique  Return Merchandise Authorization (RMA) number and further instructions on how to return your products and process your refund if applicable.

If, for any reason, you are not satisfied with your purchase, we offer returns on most Unopened and Opened containers as follows:

Unopened Containers:

• 30 days from the confirmed delivery date: 100% refund less Route.com Package Protection Fee (if applied), less any Return Label cost plus a $2.00 Receiving/Restocking Fee.
• Return shipping costs must be paid by customers for all International orders to qualify for our refund policy.

 

Opened Containers:

• 10 days from the confirmed delivery date: 100% refund less any Shipping Expense and/or Route.com Package Protection Fee (if applicable)
• 11-30 days from the confirmed delivery date: 50% refund less any Shipping Expense and/or Route.com Package Protection Fee (if applicable)
• 30+ days from confirmed delivery: No refund
• Returns for opened containers are not accepted for International orders.

Returning Items

If your parcel is being returned to sender due to any reason such as : Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused by the Customer, only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost, inspection & restocking fee be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Insurance Claims for Lost, Damaged or Stolen Orders

All orders on Thyroidlovingcare.com may be insured on the Checkout page for an additional fee for loss, damage or theft through Route.com’s Package Protection and Lloyds of London Insurers.  As such, Thyroidlovingcare.com must strictly adhere to Route.com’s Terms & Conditions as they apply to these various situations.

Below is a brief overview of Route.com’s coverage for Lost, Damaged or Stolen Orders.  For full details on Route.com’s Package Protection Policies, please visit their website HERE.

Affiliate Disclosure

Our Website and documents may contain affiliate links. If you purchase a product through an affiliate link, your costs will be the same but Thyroid Loving Care will receive a small commission. This helps cover some of the costs for all of the free resources provided by Thyroid Loving Care. We appreciate your support!

Review and Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of California.  Registrant agrees that any dispute that arises out of or relates to these Terms will be resolved via non-binding mediation in the State of California via a professional mediator obtained by the Thyroid Loving Care and/or TLC Wellness LLC and if a successful mediation is not reached, to binding arbitration arbitrated in the State of California in accordance with the policies set forth by the American Arbitration Association. If any of these Terms of use are found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms of use, and will not affect the validity and enforceability of the remaining provisions.

Updates

These Terms are subject to change at any time and at the sole discretion of the Thyroid Loving Care and/or TLC Wellness LLC. Please visit the site regularly for updates.

Exclusions of Warranties

Thyroid Loving Care and/or TLC Wellness LLC makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided in this website to you is without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.