General FAQ

  • How do I contact Customer Service? The best way to reach us is by email at support@thyroidlovingcare.com. We can also be reached Monday through Friday from 9am to 5pm Pacific Time by phone at (888) 910-7039. We do our best to reply to all emails within 24 hours Monday through Friday.
  • How do I login to my account? Your account can be accessed by clicking on “members login” on our website’s home page. It’s at the top on the right. If you have trouble remembering your password, please click on “Forgot your Password?” and follow the prompts.
  • How do I access my digital programs and bonuses? You can access your digital programs and bonuses by clicking on “members login” on our website’s home page. It’s at the top on the right. If you have trouble remembering your password, please click on “Forgot your Password?” and follow the prompts. Once you log in, you will see your digital programs listed under “programs”. If you have any problems, please contact support@thyroidlovingcare.com
  • What is Subscribe & Save? Subscribe & Save is an option customers have to set up recurring orders on select products. This option allows you to get your favorite products delivered to you on a monthly basis at a discount. You must have an account to set up Subscribe & Save.
  • How do I manage Subscribe & Save? If you would like to modify your Subscribe & Save, you must log in to your account and click on “Members Login” and make the desired changes there. If you have any problems, please email us at support@thyroidlovingcare.com
  • How do I access the eBooks and Guides that I purchased? You can access your eBooks and Guides which you purchased by clicking on “Members Login” on our website’s home page. It’s at the top on the right. If you have trouble remembering your password, please click on “Forgot your Password?” and follow the prompts. Once you log in, you will see your eBooks and Guides listed under “programs”. If you have any problems, please contact support@thyroidlovingcare.com

 
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Shipping FAQs

  • Do you ship internationally?

Yes, we do! However, please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. Thyroid Loving Care is not liable for any losses, damages, additional fees caused or accrued by customs or otherwise, or delays by delivery services. Thyroid Loving Care is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk. If you are unsure of whether we ship to your country, please contact us at support@thyroidlovingcare.com

  • How long will my order take to arrive?

We do our best to ship out all orders within 1-2 business days of receipt. Standard shipping usually takes between 5-10 business days. Priority shipping usually takes between 2-3 days. International shipping usually takes between 3-4 weeks. If you are concerned about your shipment, please contact us at support@thyroidlovingcare.com

Return/Refund Policy

  • What is your refund policy on supplements?

We stand behind all the products that we carry at Thyroid Loving Care and offer a 30-Day Satisfaction Guarantee. (Items not eligible for return are Digital Products, eBooks and Guides) If, for any reason, you are not satisfied with your purchase, we offer hassle-free returns on both Unopened and Opened containers as follows:

Unopened Containers:

  • 30 days from confirmed delivery date: 100% refund, less return shipping cost

Opened Containers:

  • 10 days from confirmed delivery date: 100% refund, less return shipping cost
  • 11-30 days from confirmed delivery date: 50% refund, less return shipping cost
  • Returns for opened containers are not accepted for international orders

 

  • How do I get my refund?

If your order was received within the last 30 days, we are happy to refund your purchase less the return shipping charges according to the schedule above. Please email us at support@thyroidlovingcare.com and include your order number. We will then send you via email a return shipping label and instructions. Once you have returned your shipment and it has been received by our fulfillment house, we will refund you less the return shipping charge.

You will be notified via email when your refund has been issued. Refunds can take 3-5 business days to show up on your credit card account.

 

Price Match Guarantee

We do our best to offer our customers the very best pricing that we can. We never want a price tag to prevent you from purchasing. If you find an identical item from our online store sold on another website for less than our price, we will match the competitor’s price on the identical product.

Please contact us by chat or via email at support@thyroidlovingcare.com. Please include the following information:

  • Product name
  • Competitor’s website
  • Product listing (include link to product page)

We will then review it and verify the listing. Once we verify, we will honor the price.