About Paloma
Paloma Health is an end to end medical practice focusing solely on elevating the care and experience of patients with hypothyroidism.
Paloma knows how hard it is to be responsible for staying on top of your labs, scheduling regular visits, communicating with your doctor between visits, and making sure you feel your best with all aspects of your care.
Paloma was built to provide exceptional care to its patients and relieve some of the burden of managing life with hypothyroidism.
FAQ
What biomarkers are included in the thyroid blood test?
Paloma uses a very complete panel to make sure they are able to get the big picture and treat your hypothyroidism the right way.
While many labs only look at the Thyroid Stimulating Hormone (TSH) to assess thyroid health, the test also measures Free Triiodothyronine (fT3), Free Thyroxine (fT4) and TPO antibodies.
How long does the testing process take?
Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your kit within 3-5 business days.
Collecting your sample should take no more than 5 minutes.
Once your sample reaches the lab, your results will be available online within 5 business days.
Please note that during peak holiday season, we may experience up to 2-3 business day increase in processing times. If you have questions about a specific order or sample, please email us directly at contact@palomahealth.com.
How does Paloma Health validate the reliability and credibility of your labs?
All of the laboratories with whom we partner are considered industry leaders in their respective areas, with extensive histories and have performed millions of tests.
In addition, they are all CLIA-certified, which represents the standard for quality among all laboratories. Furthermore, many of our labs hold further distinction in terms of approvals and certifications. Specifically, all of our laboratories are accredited or enrolled with the College of American Pathologists, the authoritative as well as other accrediting and validating bodies. All of them perform frequent internal quality controls and testing, as well as regular third-party testing for independent validation of the accuracy of their testing. Consistently, such validation shows a high degree (>95-99%) results correlation.These results are continually made available to Paloma Health.If you have questions about accuracy or quality of your test results please contact Paloma Health by emailing us at contact@palomahealth.com
Do I have to have a prescription to order a test?
Under CLIA (Clinical Laboratory Improvement Amendments) regulations, testing varies by state and requires a written or electronic request for patient testing (493.1241). The exception to this regulation is those states that allow Direct Access Testing (DAT), which allows consumers to test without a physician-authorized requisition.
Paloma Health works with a physician network to authorize all test requisitions in every state where we offer our testing kits. For questions regarding this matter, please contact Paloma Health at contact@palomahealth.com. We currently do not offer our kits in New Jersey, Maryland, New York and Rhode Island.
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